Job Title: Thai-Speaking Customer Service Representative (Travel Account)
Location: Yogyakarta, Indonesia
Company Overview:
Join our dynamic team at IGT Solutions, a leading provider of travel solutions that cater to diverse clients around the globe. We pride ourselves on delivering exceptional customer service and memorable travel experiences. We are currently seeking a motivated and enthusiastic Thai-speaking Customer Service Representative to join our team in Yogyakarta.
Job Description:
As a Thai-Speaking Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding service and support for their travel needs. You will assist clients with inquiries, bookings, and problem resolution while maintaining a high level of professionalism and positivity. Your fluency in Thai and English will enable you to provide seamless communication and support to our customers in Thailand and beyond.
Key Responsibilities:
• Provide exceptional customer service and support to Thai-speaking clients via phone, email, and chat.
• Assist customers with travel inquiries, reservations, cancellations, and modifications.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to improve processes and enhance customer experience.
• Stay updated on travel products, services, and industry trends to provide knowledgeable recommendations.
• Adhere to company policies and procedures while ensuring compliance with industry regulations.
Qualifications:
• Fluent in Thai (speaking and writing) and proficient in English.
• Previous experience in customer service, preferably in the travel industry.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and resolve conflicts with professionalism.
• Proficient in using customer service software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Willingness to shifting schedules, including evenings and weekends, as needed.
What We Offer:
• Competitive salary and performance-based incentives.
• Opportunities for career growth and development within the company.
• A vibrant and inclusive work environment in beautiful Yogyakarta.
• Comprehensive training and support to help you succeed in your role.
• Employee discounts on travel services and products.
Jenis Pekerjaan: Permanen
