What you'll be doing
• Responding to customer inquiries and resolving issues in a timely and efficient manner
• Providing friendly, knowledgeable and personalized assistance to customers
• Documenting customer interactions and maintaining accurate records
• Identifying and escalating complex issues to the appropriate teams
• Collaborating with cross-functional teams to enhance the customer experience
• Continuously seeking opportunities to improve processes and procedures
What we're looking for
• Fluent in English is a Must
• Min D3 all major
• Experience in customer service will be prioritized
• Good communication skills
• Have high empathy
• Friendly, adaptable, and customer oriented
• Able to work in shifting (3 Shift)
• Able to join ASAP
• Willing to be placed in Yogyakarta
