Main Responsibilities
- Set up weekly training programs and schedules.
- Ensure all training sessions are delivered according to the planned timeline.
- Evaluate and monitor Trainer performance.
- Facilitate Trainer needs related to Collection data for observation and Trainer feedback to Agents.
- Conduct 1 -on -1 sessions with Trainers.
- Manage training activities through Moodle.
- Coordinate training plans and execution with relevant stakeholders (HR, L &D, and Operations).
Requirements
- Bachelor’s degree in Management or Education.
- Minimum 2 years of experience in Training & Development; experience in Collection is a plus.
- Minimum 1 year experience as a Training Team Leader.
- Strong collaboration skills with cross -functional stakeholders.
- Strong presentation and communication skills.
- Experience operating an LMS (Learning Management System), preferably Moodle.
- Ability to read and interpret performance data.
