Responsibilities Generate/refine SOPs for QC and also lead the end to end QC process in the warehouse for both packaging, finished goods, and other inventories. Work with R&D/product development team to determine quality requirement for each product. Set the appropriate AQL for products/suppliers to minimize quality issues while optimizing sample cost. Monitor the throughput of QC process and improve it to reduce overall warehouse operation lead time. Maintaining documents (CoA, inspection report, etc.) and reserving retained samples. Follow up with suppliers for any rejects found, raise credit note to deduct invoice, and collaborate with warehouse team if sorting or return process are required. Collect complaints from customers, initiate the troubleshooting/testing, and work with product development team/R&D to resolve any quality related issues. Submit complaint form to suppliers if necessary. Initiate quality improvement project while also keeping track of any ongoing quality issues pending resolution. Perform quality update/audit to suppliers by examining their manufacturing process, documentation, quality system, storage, product development testing, etc. Develop return business process from customers should any recall or exchange products are allowed. Monitor and improve the existing practice to reduce loss or obsolescence. Determine product disposition for any return/rejects/damage goods found in the warehouse. Publish quality deviation report.
