Teleperformance Indonesia looking for Team Leader customer service placement Yogyakarata site to join our team ASAP!
Location: Yogyakarta
Qualifications:
- Fluent in English both written and verbal
- E
xperience in the same role minimum 6 month - -Willing to work in shifting schedule, has experience in same role at BPO Industry
- Cooperate with the implementation of project delivery, monitor team service quality and efficiency, and promote the achievement of KPI.
- Highly sensitive to customer complaints, able to anticipate and properly handle unexpected situations.
- Good at organizing performance coaching for staff in the team, implementing performance to excellence and controlling staff turnover.
- Available to join immediately
