Lowongan Customer Support Specialist (yogyakarta)

Jenis Pekerjaan

Full Time

Range Gaji

Informasi Tidak Tersedia

Deskripsi Pekerjaan

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want join us as a Customer Support Specialist (Yogya)

Job Description:

Answer incoming support ticket and online chat requests from our customers as well as comfortable in face to face interaction
Resolve technical issues including debugging customer sites to aid in problem resolution
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Knowing company products inside and out so that you can answer customer questions.
Update the company's internal ticketing system with information on technical issues and discussions or useful feedback from customers
Follow up customers to ensure that their problems are resolved

Qualifications:

Min 1-2 years experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a huge advantage
Fresh graduate with good internship / organization experience are welcomed to apply.
Must be located or willing to located in Yogyakarta.
Good proficiency in MS Office (Word, Excel, Powerpoint)
Willing to work in night shift and weekend as needed
The capacity to work well within a team.
Attention to detail and logical thinking.
The capacity to clearly explain a technical problem to a customer.
Posses excellent problem-solving skills.