Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Labeling and filtration of content
• Clarify customer requirements; probe for understanding, use decision -support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
• Minimum Education is D3 or S1
• Good English communication skills
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi -tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast -paced, high production work environment
• Ability to work as a team member, as well as independently
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
Job Location: Solo, Indonesia
24/7 Rotational Shift
Immediate joiners
Language Requirements: English
