We are looking for a motivated Customer Relationship Management (CRM) specialist to manage online interactions with existing customers and handle the customer database for our FMCG products. The ideal candidate will maintain relationships with customers who have previously purchased our products, providing excellent service and leveraging customer data to enhance retention and satisfaction. Key Responsibilities: Manage the customer database, ensuring accurate records of customer purchases and interactions; Maintain strong relationships with returning customers by providing ongoing support and product knowledge; Handle online communications with customers, addressing inquiries and resolving issues in a timely manner; Collaborate with the sales and marketing teams to develop and implement customer retention strategies; Analyze customer data to provide insights and recommendations for improving customer satisfaction; Work as part of a team to optimize the customer experience and ensure smooth operations.
