Job Description
- Design, develop, and manage training materials (e -learning, videos, infographics, deck briefing, etc.).
- Create scripts for training content, video tutorials, knowledge materials, and agent communication
- Develop simplified and practical learning materials (e.g., decks, guides, cheat sheets, videos) based on agent feedback and performance gaps.
- Deliver and facilitate training sessions, both online and offline.
- Maintain and optimize the Knowledge Management System (KMS) for accessibility and efficiency.
- Evaluate learning effectiveness and improve content based on feedback.
- Ensure that training content is accurate, up -to -date, and aligned with business and compliance requirements.
- Conduct content quality reviews and suggest enhancements for better learning impact.
- Monitor and report on the impact of content changes on performance metrics.
- Collaborate with stakeholders to align learning and knowledge management with business needs.
Requirements
- Minimum Bachelor's degree
- Have good analytical skills, can think critically, and can work independently or in a team
- Minimum 1 -2 years of experience in instructional design, content development, or knowledge management.
- Strong skills in scriptwriting and visual communication for training materials.
- Proficiency in KMS, and e -learning tools (Articulate, Google Sites, Canva).
- Strong analytical, problem -solving, and project management skills.
- Familiar with content review and analytics tools (e.g., Google Analytics, web management dashboards, or similar platforms) to evaluate and analyze content performance.
- Excellent communication, training facilitation, and stakeholder collaboration abilities.
