Freelance Admin Marketplace

Job Overview

We are looking for a Freelance Admin Marketplace to join our growing family. This position is essential for ensuring that the online store operates efficiently, orders are processed accurately, and customers receive a seamless shopping experience. Their contributions are crucial to the success of the e-commerce arm of a fashion retail business.

Job Roles:

1. Order Processing: Handle and process online customer orders, ensuring accuracy in product selection, pricing, and shipping information.
2. Inventory Management: Monitor and manage e-commerce inventory levels, coordinating with the merchandising and logistics teams to maintain adequate stock levels.
3. Shipping and Fulfillment: Coordinate branch store teams to ensure that orders are packed, shipped, and delivered on time, and track order shipments.
4. Payment Processing: Manage online payment gateways, process refunds when necessary, and ensure secure and efficient payment processing for customers.
5. Returns and Refunds: Handle returns and refunds according to company policies, including managing return authorizations and processing refunds promptly.
6. Data Entry: Accurately enter and update data related to online orders, inventory levels, and customer information in the e-commerce system.
7. Collaboration: Work closely with cross-functional teams, including merchandising, marketing, and customer service, to coordinate e-commerce operations.

Job Qualifications:

1. Educational Background: A bachelor's degree in business administration, e-commerce, marketing, or a related field is preferred.
2. Experience: Min. 1 year of experience in e-commerce, retail, or administrative roles is beneficial.
3. Technical Skills: Familiarity with e-commerce platforms (e.g., Shopee/Tokopedia/Tiktok Shop, etc.).
4. Attention to Detail: Meticulous attention to detail to ensure accuracy in order processing, data entry, and content management.
5. Adaptability: The ability to adapt to changing e-commerce trends, technologies, and workload.
6. Problem-Solving: Effective problem-solving skills to address customer issues and resolve technical website-related challenges.
7. Organizational Skills: Strong organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.
8. Team Player: A collaborative attitude and willingness to work closely with various departments to support e-commerce operations.