Responsibilities
- Provide timely support to customers through available communication digital channels
(voice) - Indentify and escalate priority issues through proper channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.
Qualification
- Minimum D3 or bachelor's degree from all majors.
- Good written and verbal communication skills in
English (Will be tested during the recruitment process) - F
resh graduates are welcome to apply - Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday & Permanent Night Shift
- Flexible for 24 hours SHIFTING schedule and changes along with in
- Strong problem -solving skills and demonstrated multi -task capabilities.
- Preferably to have a typing speed of at least 50 words per minutes
- Fast learner and independent to work in the multi -LOB (email and live chat)
- Able to
join IMMEDIATELY
