Qualifications:
- Diploma/Bachelor’s degree holder.
- Has experience as a Customer Service Agent/Chat Support Agent is preferable.
- Good proficiency in English is a must,
minimum B1 level. - Immediate joiner.
- Flexible to working in
shifting time. - Willing to work onsite in
Yogyakarta.
Responsibilities:
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow -up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up -to -date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
