Handle incoming Purchase Orders (PO) and create corresponding Sales Orders accurately. Monitor stock levels of raw materials and finished goods to ensure availability and timely fulfillment. Collaborate closely with the production team to align production schedules and delivery timelines. Review and verify Certificate of Analysis (COA) information from suppliers to ensure accuracy and compliance. Ensure all customer-related administrative processes are carried out accurately and efficiently. Coordinate with the Finance and Sales teams to follow up on outstanding payments from customers. Prepare and update daily activity and delivery reports using Trello or other project management tools. Track and support the resolution process of customer complaints to ensure customer satisfaction. Prepare quotations for products and services offered to clients in a timely and professional manner.
