As the SVP of Logistics Operations, you will play a pivotal leadership role in shaping and executing the operational strategy across our entire logistics network. You will oversee Operations Strategy, Branch Operations, Middle Mile, Product Operations, Cold Chain Logistics, and Facilities Infrastructure, while being directly accountable for operational budgeting, delivery excellence and elevating our Hero’s (courier) lives. This role demands a strategic thinker with exceptional execution capabilities and cross-functional leadership skills to drive performance, scalability, and efficiency across all levels of the logistics operation.Key Responsibilities1. Strategy & PlanningDevelop and implement the long-term operations strategy aligned with corporate goals.Lead capacity planning, network design, and process optimization to support scalable growth.Collaborate with executive leadership on business continuity planning and infrastructure investment.2. Operational LeadershipLead and oversee the end-to-end operations across:Branch Operations: Regional hubs and last-mile distribution.Mid-mile Operations: Intercity transport and logistics.Product Operations: Workflow design, tech integration, process standardization.Facilities & Infrastructure: Physical asset planning, maintenance, and expansion.Hero Excellence: leading our Heroes, Paxel couriers, in driving the service excellence and ensuring Heroes satisfaction and welfareService Excellence: driving overall service excellence across operations and deliveryEnsure all operations meet or exceed SLA commitments across delivery timelines, accuracy, and service quality.3. Execution ExcellenceImplement operational best practices for cost, quality and couriers’ welfare.Drive digital transformation across operations using automation, AI/ML, and real-time analytics tools.Maintain strict compliance with regulatory and safety standards.4. Budget & Financial ManagementOwn and manage operational OPEX and CAPEX budgets across all departments.Analyze and improve cost-to-serve metrics and drive initiatives to increase profitability.Monitor financial performance and develop corrective strategies to address variances.5. Team Leadership & CultureBuild, mentor, and lead a high-performance operations team across multiple regions.Foster a culture of accountability, continuous improvement, innovation, and operational excellence.Champion cross-functional collaboration with Product, Technology, Commercial, and Customer Experience teams.
