Company Description
Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 18 meeting rooms can host up to 1,800 delegate.
You are looking for a hotel in Jakarta for leisure or business? Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to Business Centre and Near Harbour to explore the tropical atmosphere of Thousand Islands .
Novotel Jakarta Mangga Dua Square is strategically located close to shopping area, remarkable landmark of Jakarta Old City, the biggest amusement eco-park Taman Impian Jaya Ancol and surrounding by many place of tourist attraction
Job Description
- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
- Diploma in Tourism / Hospitality Management
- Minimum of 2 years of experience in a similar capacity with proven track records
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
