- Answering questions about a company's products or services. Through Email all channels, and serve First Layer Agents escalations
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive First Layer Agents outreach
- Handling customer complaints, from case escalations.
- Collecting and analyzing customer feedback.
Requirements
- Has a bachelor’s degree from a college/university Or 6 months to 1-year BPO experience if the non-degree holder
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Have 30-35wpm typing skills
- Ability to communicate effectively through chat/e-mail
- Willing working in shifting and flexible working hours
- Internet knowledge : Understand basic knowledge of the internet, social media, and being able to use computers
- Basic English : Ability using English writing and speaking
