About Luxehouze Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity. We are looking for a Digital Sales Supervisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.” What Will Be Challenging Please read this carefully - it’s here to help you self-select. Expectations are high and visible Problems may be ambiguous and fast-moving Priorities can change as the business scales Feedback is direct and frequent Performance is measured by results, not intentions If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit. Responsibilities: Respond promptly and professionally to customer inquiries across all digital channels and platforms, ensuring a quick response time and a clear understanding of customer needs Handle customer complaints by identifying root causes, ensuring resolution, and supporting the digital sales team with escalations as needed Provide administrative support to the digital sales team, ensuring smooth operations and accurate documentation. Develop a thorough understanding of the company's products, services, and digital sales processes to assist customers effectively and confidently. Stay informed about industry trends, digital sales tools, and e-commerce best practices to bring fresh ideas and improvements to the team. Able to provide insights on market trends based on incoming customer chats and analyze the data to generate actionable recommendations for the team.
