Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose -driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022 . This is only the initial stage in TCS’ journey as we strive to achieve long -term net zero emissions by 2030 .
Corporate sustainability is embedded in our triple -bottom -line, focusing on people, the planet, and our purpose. Our offices are designed with eco -friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy -efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today
Desired Competencies (Technical/Behavioral Competency)
Must Have Technical/Functional Skills
• Direct experience installing, maintaining or supporting customer e -terra AEMS or EMS suite or any other SCADA/EMS Software
• Familiarity with User Interface, SCADA and Modeling tools.
• Knowledge of both Transmission and Distribution electrical grids.
• Working Knowledge of ICCP, RTU, SCADA Communication Protocol (DNP3, IEC 104, IEC 61850, Modbus etc.)
• Working knowledge of Linux, Windows, Oracle and SQL.
• Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and
resolving reported issues in these areas.
• Ability to work independently with minimum direction
• Knowledge of NERC CIP Standards.
• Effective communication skills. Demonstrated ability to effectively interface with customers and cross -functional teams
• Positive attitude when dealing with customers and co -workers in stressful situations.
• Strong analytical and logical reasoning skills.
• Familiarity with remote monitoring and diagnostics solutions and concepts
• Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Roles & Responsibilities
- The Customer Support Engineer will be responsible for meeting business objectives by developing practical and
- innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on customer e -terra products
- Responsible for addressing customer issues and concerns with customer e -terra AEMS.
Generic Managerial Skills, If any
• Ensure customers’ success by fostering a balanced relationship that benefits both customer and the client customer with the goal of producing the highest level of
customer support and satisfaction. In this role, you will:
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re -occurrence of issues.
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control,
compliance protocols. Ensure solution does solve the customer’s issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyze and troubleshoot issues involving all aspects of customer solutions, including but not limited to user interface, network and communication connectivity
and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow -up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issues.
• Adhere to all Quality processes. Ability to be part of an on -call rotation for after business hour customer calls.
• Ability to travel to customer sites.
