About Luxehouze. Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity. We are looking for a Customer Experience Database Officer, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.” What Will Be Challenging. Please read this carefully - it’s here to help you self-select. - Expectations are high and visible - Problems may be ambiguous and fast-moving - Priorities can change as the business scales - Feedback is direct and frequent - Performance is measured by results, not intentions - If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit. Responsibilities: ● Perform daily verification of customer leads in Zoho CRM ● Validate customer information (contact details, intent, source, duplication, accuracy) ● Conduct customer verification calls or checks at lead creation stage and pre-payment stage (as required) ● Flag inaccurate, incomplete, or suspicious data for correction or escalation ● Maintain clear documentation of QC findings and corrections ● Work closely with Sales and Customer Service teams to resolve data issues ● Support data cleanup exercises and historical audits ● Ensure QC checks are completed within defined SLA timelines ● Follow QC SOPs and escalation frameworks set by QC Team Lead
