Responsibilities:* Enabling customer success by managing, building revenue, provide training and technical support within a geographically defined territory
* Visit established and prospective customers to maintain and develop strong relationships and educate them on the solutions that ZEISS provides
* Develop and maintain a strong opportunity pipeline and liaise with the Sales Leader and Marketing team to implement sales strategies
* Report regularly on revenue performance to budget and variance analysis
* Maintain complete and accurate customer data and daily sales activity thru CRM platform
* Work with Service Engineer to troubleshoot and resolve customer support cases
* Proactive communication of customer ordering variations with respect to distributor and inventory management
* Provide technical knowledge, operation and application training for new instrument placement as well as conduct refresh training to maintain customer in updated information
* Maintain reliability of instrument performance through routine monitoring of quality control and make sure the instrument has relevant assay problem history and traceable
* Make sure the application and trouble shooting in correct way followed standard procedure guideline
* Represent the company at local and interstate conferences and customer events
* Contribute to the organizational culture and continuous improvement of ZEISS
Requirements:
Education* Bachelor’s degree in science or business
Experience* 2 to 5 years in sales/marketing experience.
* Knowledge in intraocular lens and ophthalmology business or medical device is advantageous.
* Experience in managing procurement project or processes at hospital or government board.
* Experience using Customer Relation Management (CRM) platform.
* Experience in operating medical instrument and understand it's system and troubleshoot.
* Intermediate in English (writing and speaking) is a must.
* Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)
Other skills* Excellent interpersonal skills to effectively work with many diverse customers
* Excellent in communication \& presentation skills
* Advanced skills in encouraging people \& influencing decision
* Strong analytical problem solving
* Strong teamwork \& project management
* Discipline and self\-motivated person, able to work remotely and independently with minimal supervision""
* Able to maintain professional appearance and behavior on duty
Your ZEISS Recruiting Team:
Astrid Annissa Sastaviyana, Yosseano Kuncahyo
