Career Area:
Enterprise Cross Functional
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As Caterpillar's Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.
Caterpillar currently has an opportunity for a Junior Technical Representative in Jakarta, Indonesia.
What You Will Do:
- Learning and Development: A core function for the junior Tech Rep is to gain knowledge and experience in Product Support. This may involve attending training sessions, participating in online courses, or shadowing Tech Reps.
- Assisting Tech Reps: Provide support to Tech Reps on various tasks. This could involve data collection, DPPM organization & management, writing/organizing service publications, and containment actions follow-up.
- Technical Tasks: Junior Tech rep is also entrusted with some technical tasks under the guidance of senior Tech Reps. This might include writing and testing, conducting repair, or performing basic data analyses.
- Communication and Collaboration: Junior Tech Reps need to effectively communicate with Tech Reps, other team members, Dealers, and sometimes clients. The Junior Tech Rep may participate in project meetings and discussions to contribute their ideas and learn from others.
- Student Internship Program: Manage and implement the Indonesian student internship program. This will include: Collaborate with HR to advertise, select and recruit a student; and own and manage the associated student’s training plan.
What You Have:
Service Excellence
- Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Problem Solving
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence
- Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Project Management
- Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Additional Info:
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers .
Final Details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!
About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Posting Dates:
June 11, 2024 - June 24, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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