IT Engineer

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.Here at Funding Societies | Modalku we live by our core values GETFS:Grow Relentlessly: Strive to become our best, most authentic selves.Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.Focus on Impact: Create impact through bias for action and tangible results.Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.Funding Societies is looking for an IT Engineer to join our IT & Enterprise Security team to serve with obsession and provide superior support to our employees (our customers), continuously endeavor to improve our IT support procedures and checklists and work with us to achieve compliance with the regulatory requirements in the countries that we operate in.

What you will do:Configure and deploy new desktops/laptops/mobile devices for employees.Define, follow, automate, and improve user on-boarding and off-boarding and provide a great user experience.Build, maintain, and improve inventory of IT assets.Support and troubleshoot endpoints, network devices, and peripheral issues.Continuously improve IT support procedures and checklists.Manage regional IT infrastructure across multiple locations.Manage operations and requests for directory and authentication.Ensure compliance of company-issued laptops with baseline standards (including ensuring patches and configurations on IT assets).Assist in periodic audits on user access to systems.Create, modify, and troubleshoot Jira Project boards.Write scripts and code to automate repetitive tasks and system configurations.Conduct awareness training for users.Provide second- and third-tier technical support for user access enquiries.Actively perform ticket management and participate in project meetings/audits/inspections.Participate in ongoing and new projects in the IT & Enterprise Security team.Monitor automation systems and perform regular maintenance to ensure reliability.What we are looking for:5+ years of experience in the same role.A degree in Computer Science, Information Technology (IT), or related fieldsKnowledge of Google Workspace, JumpCloud, remote support and administration, Windows & macOS, iOS & Android OS.Hands-on experience with installing computer networks, network administration, network installation, IT hardware, and software.Self-starter with a proven track record of successfully working with a wide array of functional groups across an organization and cultures, as well as working independently.Excellent problem-solving, communication, and interpersonal skillsAbility to simultaneously handle multiple assignmentsStrong in analytical and critical thinking skills, with the ability to use data to back up assumptions, provide recommendations, and drive actions.You may be a good fit if you:Enjoy a fast-paced work environment, and crafting strategic and rapid fixes to high intensity problems.Have a keen eye for detail and a high bar for quality.Are comfortable navigating through ambiguity, while identifying areas for process improvement and establishing best practices.Have public or user-facing experience in ensuring communications are clear and succinct.Can problem-solve and translate complicated technical issues into solutions, while keeping a users-first mindset.Have an ability to execute and deliver complex operational projects involving multiple stakeholders.