Company Description
Find out how easily you can achieve at Bosch Home Appliances (BSH) Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contributions to our overall success. Join us now and give your career a home.
Job Description
- Manage the operations of all e-commerce platforms via respective enablers, for Bosch Home official storesincluding execution of promotions and campaigns, order fulfilment, customer experience, product listings and other operational activities
- Manage customers’ inquiries and resolve issues in a timely manner i.e., via creating appropriate chat responses for enablers or other form of communication
- Coordinate with cross-functional departments to manage ecommerce platform
- Work with sales administration/ operations to ensure smooth fulfilment process with excellent customer satisfaction
- Serve as the lead contact with e-Commerce platforms
- Work with content teams of enablers and internal marketing team to setup product listings, shop-in-shop designs and ensure content are aligned with the brand’s marketing and sales promotion plans
- Plan and execute various online campaigns, activities, and promotions for all e-Commerce platforms.
- Monitor competitors, products, market pricing and customer feedback and recommend improvement
- Conduct post-campaign analysis and day-to-day campaign monitoring
- Support to generate reports for analysis and insights on promotion and campaign performances
- Analyze and identify trends across the online customer shopping journey, provide insights & recommendations to drive additional traffics, and thus promote the sales.
- Analyze online sales performance on a regular basis to ensure the achievement of monthly sales target.
- Work closely with internal stakeholders to monitor and analyze competitors’ activations and promotions at online and offline channels.
- Management & training of e-Commerce enabler/ reseller in (content management, order fulfillment, customer service, campaign design marketing and e-Commerce maintenance).
Qualifications
- Minimum Diploma or Bachelor Degree in any field
- Minimum 5 years of relevant experience in an online business, either consumer retail, B2B, D2C, consumer technology, e-commerce or other fast-paced web-based business.(either brand, platforms or enablers)
- Understand digital & ecommerce marketing, both current and emerging, with the ability to translate marketing and customer needs into execution. Direct experience in Home Appliances Industry is a plus.
- Excellent communication skills, both written and verbal. (English and Bahasa)
- Able to create strong relationships with range of stakeholders.
- Proficient in project management skills, including ability to structure a work back plan, drive key stakeholders towards a deadline and keep track of multiple work streams.
- Attention to detail and quick response
Additional Information
HR Contact Person: Nahda Miftah
