- Engage with our key merchants and help resolve issues and inquiries
- Build strong, long-term relationships with our merchants
- Collect merchants’ feedback to improve customer experience
- Maintain and report renewal progress and upselling results on a regular basis and suggest improvements
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries and communicate with customers through various channels
- Identify customer needs and help customers use specific features
- Contribute to team effort by accomplishing related results as needed
