Customer Success Specialist (English Language)

Join Hostinger and we’ll grow fast! 🚀

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. 

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

Become a Technical Customer Success Specialist in the Customer success EN team. As part of Hostinger's Customer Success team, you'll be responsible for helping our customers navigate in the world of web hosting. In this role, you'll collaborate closely with other CS teams and our product teams.

Curious to learn more? Take a sneak peek into the role 👀

⚠️ Please read our FAQ About this Role ⚠️

What You Will Do:

• Provide your services by communicating with customers and troubleshooting their billing, accounts, or domains related issues via live chat and tickets in a timely manner.
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily.
• Deliver impactful work on a global scale.

Your day-to-day

• Provide services by communicating with customers and troubleshooting their accounts, billings, or domains related technical issues via live chat and tickets in a timely manner.
• Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by daily polishing your technical expertise.
• Deliver impactful work on a global scale.

Check out this video & take a sneak peak at what being a Customer Success Specialist at Hostinger is about!

Your Skills and Experience

• C1 or advanced English proficiency.
• High IT curiosity and technical understanding.
• Experience in the IT field, and/or IT-related studies (preferred).
• Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (preferred).
• Ability to multitask and handle multiple customer inquiries simultaneously.
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• Ability to show empathy, tactfulness, and proactivity when interacting with customers.
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
• A typing speed of ≥ 50 WPM.
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

Salary

• Competitive basic salary ranging from IDR 6-6.9 million, excluding bonuses and allowances.

Benefits that fuel your growth

• Permanent remote opportunity!
• A culture where everyone values the highest standards, freedom, and responsibility.
• Fully compensated 3 weeks training course in technology, product, and communication knowledge.
• A friendly, supportive and experienced team that is eager to share their knowledge.
• Exceptional-being: active challenges, onsite & online classes, and wellness workshops.
• Animal-friendly offices in Yogyakarta, Indonesia. 
• Openness to ideas on how we could become the best place to work for you.
• Appreciation for anniversaries & other significant life events.
• Bonuses: unlimited for upselling and efficiency based on KPIs.
• Regular remote team-building and OKR events.
• Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc.