- Develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities
- Leads the customer service team to consistently exceed the customer’s expectation and provides transparent communication and information
- Make a schedule of activities or schedule of work activities
- Monitor the progress of the work being done
- Provide support to all internal and external customers; instructing, mentoring and training team members to develop robust departmental systems, policies and procedures to sustain a high level of service to all sectors
- Responsible for carrying out coordination in fostering solid teamwork
- Monitor performance and lead the team to achieve target and provide an excellent service to customers
- Evaluate customer feedback and identify ways to maximize customer satisfaction
- Ensure that standard operating procedures are documented and maintained
- Produce written reports when required to do so
