About the Role
As a Customer Service Officer, you will be the first point of contact for customers via our live chat platform, helping to resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time.
Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat
- Assist with product or service -related questions, order tracking, account troubleshooting, and general support
- Provide accurate, clear, and concise information in line with company policies and procedures
- Escalate complex or unresolved issues to the appropriate department or supervisor
- Maintain up -to -date knowledge of company products, services, promotions, and systems
- Log and document customer interactions accurately in the CRM system
- Work closely with other team members to improve service processes and customer satisfaction
- Meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction)
Requirements:
- Bachelor's degree in any major
- Proven experience in a customer service or support role, preferably in live chat or online environments
- Excellent written communication skills with a strong command of grammar and spelling
- Ability to multitask and manage time effectively in a fast -paced setting
- Customer -focused with a calm, empathetic, and problem -solving attitude
- Tech -savvy, with familiarity in using CRM, chat, and help desk software
- Availability to work flexible hours, including weekends or evenings if required
About Kawan Lama Group
Established in 1955, Kawan Lama Group is a multi -sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.
