Company Description Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.
Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.
“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.
If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:
Assistant Spa Manager
Job Description
The Assistant Spa Manager provides vital support to the Spa Manager in ensuring the flawless operation of the spa facility. With a focus on delivering exceptional guest experiences, the Assistant Spa Manager oversees the day-to-day operations, coordinates staff schedules, and maintains high service quality standards. This position entails collaborating with various departments within the hotel to create a seamless and integrated guest journey. The Assistant Spa Manager contributes to developing innovative spa treatments, assists in staff training and development, and assists in financial management to optimize revenue generation and uphold the hotel's reputation for luxury and relaxation on a global scale.
Qualifications
- Educational Background: A bachelor's degree in Hospitality Management, Business Administration, or a related field. A diploma or certification in Spa Management, Wellness, or a similar area is preferred.
- Relevant Experience: A minimum of 3-5 years of experience in the spa or hospitality industry is generally required, with a focus on roles involving guest service, operations, or supervision.
- Leadership Potential: Demonstrated leadership skills and the ability to manage teams effectively, along with a strong inclination for organizational and operational tasks.
- Guest Service Aptitude: A history of providing outstanding guest service, showcasing a commitment to meeting and exceeding guest expectations within a luxury environment.
- Business Understanding: Familiarity with budget management, revenue optimization, and basic financial analysis, along with the ability to contribute to marketing efforts and promotions.
- Communication Skills: Strong interpersonal and communication abilities are essential for coordinating with staff, collaborating with other hotel departments, and interacting with international guests.
- Wellness Knowledge: An understanding of spa treatments, wellness concepts, and industry trends, as well as a willingness to continue learning and adapting to new developments.
