AIRFREIGHT CUSTOMER SERVICE
JOB DESCRIPTION
- Actively support product department in demonstrate our values; connecting people improving lives and deliver the strategy; Employer of Choice, Provider of Choice, Investment of Choice
- Actively support product department to deliver operation excellence, Best Team, Best Results and Best Customer Experience
- Managing and responsible of end\-to\-end shipment deliverable; care for cargo, inform proactively, transport efficiently, build responsibility of the cargo, build partnership, respond quickly, and being informed; offering innovative solution.
- Monitoring and responsible for target KPI deliverable, pro\-active action for the performance issues to have best result.
- Support and identify best results for PnL; complete billing within the timeline, accurate and profitable.
- Actively collaborates with all stakeholders, internal and external for smooth deliverable and best result.
- Support and identify “results” related process improvements.
- Support and adaptable to change; manage new customer business or ‘focus customer’ hyper care, implement process improvements, implement automation, and eliminate process wastes.
- Actively support product department for safety awareness program and demonstrate the compliance.
JOB REQUIREMENTS
- Experience in the logistics industry to Air Freight Imports and Export with minimum 2 years.
- Self\-driven and results oriented without compromising respect and compliance.
- English Fluency both in writing and speaking is a must.
- Computer literacy: Microsoft Offices, Macro Developer would be advantage.
- Having the ability of all technical competencies that requires for the position, Cargo Wise
