Drive strategic partnership with clients by aligning delivery to business goals and shaping executive narratives that impact ROI. Lead account planning and financial performance, while unlocking upsell and cross-sell opportunities for sustainable growth. Act as key escalation point, resolving critical issues and translating complex decisions into clear recommendations for leadership. Ensure effective cross-service operations and proactively mitigate risks, bottlenecks, and delivery challenges. Lead and develop account teams, building accountability and preparing future leaders through coaching and succession planning. Manage multi-region client relationships to ensure strategic alignment and long-term partnership stability.
